“Before SHIERTECH, our IT was a constant headache. Now I don't even think about it. When something goes wrong, someone's already on it before I even pick up the phone.”
PM
Patricia M.
CEO, Northern Virginia Medical Group
What working with us looks like
One team. One number to call. Accountable for everything.
These numbers reflect how the service is structured: fewer handoffs, tighter ownership, and support that understands how your business actually runs.
18+
Years serving US small businesses
20min
Average first response time
1
Team, no handoffs, no strangers
16+
Years with our longest client
Technologies & partners we work with
- Microsoft
AWS
Azure
Google- Cloudflare
- Anthropic
OpenAI- Apple
Cisco- Fortinet
F5
Slack
Proofpoint- Ubiquiti
Dell
Lenovo
SentinelOne
VMware- HP
- GitHub
- 1Password
- Bitwarden
Mimecast
What we do
Three services. One partner. Fully covered.
Managed IT Services
Your entire IT operation, helpdesk, security, email, and infrastructure, handled by one team that already knows your business. 20-minute average response. No strangers, no escalations.
Learn moreProfessional Services
Big project coming up? We scope it, build it, and deliver it on time, office moves, migrations, network buildouts, and more. A senior engineer owns it start to finish.
Learn moreVirtual CIO
Don’t have an IT director? We’ll be yours, part-time. Strategy, budgeting, roadmap, and a senior technologist in your corner before you make any major technology decision.
Learn moreClient stories
What our clients actually say.
We let clients speak for themselves.
“We've worked with three MSPs over the years. SHIERTECH is the first one where I feel like they actually know our firm. They know our people, our software, our quirks. That matters.”
RK
Robert K.
Managing Partner, Kellerman & Associates, LLP - Long Island
“The vCIO service was a game changer for us. We were making major IT decisions blind. Now we have a real strategy and a budget that makes sense. Worth every dollar.”
DF
Daniel F.
COO, Fairfax Construction Group
Why SHIERTECH
We built SHIERTECH because we'd seen what bad IT looks like from the inside.
Before SHIERTECH, our team worked inside large, global MSPs. We watched what happened to clients, tickets bouncing between people who didn't know them, weeks to resolve simple problems, bills that kept climbing with no clear explanation why. We knew it didn't have to work that way.
16+
years with our longest client
Some of our clients have been with us since year one. That kind of retention only happens when the relationship keeps proving itself over time.
What we rejected
Endless handoffs, ticket churn, and support that treats client context like optional background information.
What we kept
Engineering discipline, clear documentation, and accountability, without the middle layers that make you unreachable.
The team
Real people. Not a faceless vendor.
You don't need a bigger vendor. You need direct access to people who can diagnose problems, explain tradeoffs, and stay accountable when the work gets messy.
Andy Shier
Built SHIERTECH on the belief that small businesses deserve Fortune-500-level IT, without the bureaucracy or the bill.
Vin Nocella
20 years of global IT management. The reason SHIERTECH can solve the problems other MSPs escalate away.
Ewerton Pinheiro
Makes IT work the way a business actually works, automated where it should be, personal where it matters.